Read this first: are you a trader, or a brokerage?
Almost every message that reaches the wrong desk reaches it for the same reason. Jcom Technologies makes the software. It does not run the brokerage you trade with.
If you have a trading account, your relationship is with your broker: the firm whose name is on the platform, whose terms you accepted, and to whom you sent your money. That firm, not us, is the one that can help you.
If you are a brokerage, or a firm planning to become one, and you want to evaluate, license or operate the platform, then you are in the right place and you should talk to us.
If you are a trader with an account, contact your broker, not us
We cannot see your account, change it, fund it, withdraw from it, close it or reset your password, and we cannot discuss your positions, your balance or your documents with you. We are the technology vendor. Your broker holds the account and the money, and its support desk or your account manager is the only route that can act. This is not us passing you along: it is genuinely the only door that opens. You will find your broker's contact details inside your personal cabinet and in the client agreement you signed.
What to contact whom about
A short lookup table. Find the thing you need, then send it to the party who can actually do it.
| What you need | Who handles it | How |
|---|---|---|
| Deposit, withdrawal or a payment that has not arrived | Your broker | Your broker's support desk or your account manager |
| Password reset, locked login, two-factor problems | Your broker | Your broker's support desk |
| Verification, KYC documents, account approval | Your broker | Your broker's compliance or onboarding team |
| A trade, a fill price, a swap charge, a margin call | Your broker | Your broker's support desk, in writing |
| A complaint about your broker | Your broker, then its escalation route | The complaints procedure in your broker's own documents |
| Licensing the platform, pricing, a demo | Jcom sales | Telegram, or request a demo, or support@jcomtechnologies.com |
| Technical support (you are an existing licensee) | Jcom support | support@jcomtechnologies.com, from a registered contact at the licensee |
| Partnerships, integrations, payment providers, resellers | Jcom partnerships | support@jcomtechnologies.com |
| Jobs and open applications | Jcom people team | support@jcomtechnologies.com, see Work with Us |
| Press, interviews, company information | Jcom press | support@jcomtechnologies.com |
| Legal, compliance, data protection, notices | Jcom legal | support@jcomtechnologies.com, and by post to the office above |
Anything in the "Your broker" rows is outside our reach. Mail sent to us about it will be answered with this same message, which costs you a day you did not need to lose.
Talking to Jcom
If you are a brokerage evaluating the platform, or a licensee already running it, these are the channels. Use the one that matches what you need, and put the detail in the first message.
Sales and demo
Telegram is the quickest way to reach us: t.me/jcomtechnologies. If you would rather leave the detail in writing, use the request a demo page and tell us the entity, the markets you plan to serve and roughly when you want to be live.
Technical support for licensees
Write to support@jcomtechnologies.com from a contact registered with us. Include the environment, the time of the event, what you expected and what happened. Screenshots of a broken screen are worth more than a paragraph describing it.
Partnerships and integrations
Payment providers, data vendors, introducing partners and resellers: support@jcomtechnologies.com. Tell us what you provide and which of our licensees it is relevant to.
Careers
We take open applications. Send a CV and a short note to support@jcomtechnologies.com, naming the discipline. Read Work with Us first so you know what we do and do not hire for.
Press
Company and product enquiries from journalists go to support@jcomtechnologies.com. We can talk about the technology. We cannot talk about any licensee, its clients or its business.
Legal and compliance
Legal notices, data-protection requests and compliance enquiries go to support@jcomtechnologies.com, and, if formal service is required, by post to the registered office. Read Compliance and Oversight before you write: we are a vendor, not a regulated financial firm.
Office and phone
Jcom Technologies, 23 Stasinou Street, 3rd Floor, Engomi, Nicosia, 2404, Cyprus.
Email: support@jcomtechnologies.com.
The office is not a walk-in support desk, and there is no trading desk in it. Please write or message first and arrange a time.
What to expect when you write
Plainly stated so nobody is left guessing.
- We aim to reply during Cyprus business hours, usually within one working day. That is a target, not a guarantee, and it is not a service commitment.
- A first message with the detail in it gets a useful answer. A first message that only says "hello" gets a request for detail, and loses a day.
- We do not give financial, investment, tax or trading advice, and we will not comment on whether a broker, an instrument or a strategy is a good idea.
- We will not discuss any individual trading account with anyone, including its owner. It is not ours to discuss.
- Unsolicited sales mail is deleted. Genuine partnership enquiries are read.